Contract: Full Time

Location: Flexi-remote. Requirement to be based in our East London office 2 days a week

Salary: £45,000 - £55,000 depending on experience

A fantastic opportunity for an experienced Digital Product Manager to join a well regarded, independently owned omni-channel retailer, to build the world's best online record shop experience.

The Digital Product Manager (DPM) will be responsible for overseeing and owning the management and development of Rough Trade’s bespoke Digital Products. These digital products will include our e-commerce website, and bespoke business intelligence tools. The DPM will also be responsible for the scoping and development of new digital products and tools driven by the business requirements. Ultimately your role will be to ensure Rough Trade leverages maximum value from its digital products to give it a competitive advantage.

As the DPM you will work within our E-Commerce team and your principal product will be our E-Commerce application. You will work alongside internal and external teams and manage the process of gathering feedback, researching, designing and delivering the digital product(s). You will have a passion and deep understanding of how digital products can transform customer experiences and business processes. You will relish the challenge of taking feedback from teammates across different departments and crystallise these requirements into a clear product scope and requirements.

You will report to the UK Managing Director.

Tech Stack

• Saleor is our E-Commerce platform. It is headless with GraphQL API.

• React, NextJS hosted on Vercel

• Algolia for on-site search.

• Klaviyo for email marketing.

• Google BigQuery, Looker Studio for Data Analytics.

• AWS & Google Cloud Platform.

  
  

Who You Are

• Possess outstanding organisational skills.

• Excellent communication skills - both written and oral. Able to communicate complex technical requirements in a clear and concise manner.

• Direct experience of managing complex software projects.

• Expert level JIRA or equivalent project management tool.

• Empathetic and a great listener. Able to understand diverse requirements across different departments and customers.

• Strong level of understanding of e-commerce apps and related services.

• A detailed level of understanding of how API first systems can be designed to work together.

• Strong understanding of headless and serverless architecture and how it can deliver value for a business like ours

• Passionate about music and the culture Rough Trade promotes.

• Ability to budget and model costs for projects and services.

• Understand protocol and benefits of both Agile and Waterfall methodologies.

  
  

What You’ll Be Doing

• Listening to feedback from users (internal & external) and analysing data to find opportunities to improve the product.

• Scoping new features based on feedback and research.

• Managing the products project management through jira.

• Managing internal and external technical teams on a day to day basis to ensure people are empowered to work on problems in the most efficient way.

• Presenting updates about the product to the business including training sessions, feature release updates and forthcoming schedule.

• Owning the company's relationship and budgets with external tools and services.

• Identifying new tools and services that satisfy the roadmap and provide maximum value to the company.

• Be a digital advocate within the company. Evangelise about how best practice with digital tools can provide tangible operational value.

Joining a people focussed business, your strong technical experience will be backed by great people skills as on a daily basis you will interact with a mixture of directors, core office staff, shop staff and third party suppliers.

At Rough Trade we value diversity and inclusion across everything that we do. From the records that we sell, to the events that we hold, to the incredible people that work in our stores, we are committed to delivering the best possible experience for everybody.